DELIVERY INFORMATION

Our delivery information outlined below for your convenience. If you have any questions or special requests do not hesitate to call us on 07 5442 1500

Same Day Delivery – Monday to Friday:

Orders must be received before 12.30 p.m local time to assure same-day delivery. Orders received after that time will be delivered the following day.

Same Day Delivery – Saturday:

Orders must be received before 10:00 a.m. local time to assure same-day delivery. Orders received after that time will be delivered the following business day.

Sunday and Public Holidays:

We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.

*These cut off times do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day and Christmas.

Same Day Delivery Exclusions:

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, we will notify you with alternative delivery options.

Delivery Times:

While White Jasmine Woombye offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business location), we will do our best to assist. However, we strongly recommend that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Flower deliveries to residential addresses usually occur between 8:00am and 7:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm.

Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed.

If the Recipient is not home we will leave the flowers in a safe shaded area. If this is not possible the flowers are returned to our Shop and a redelivery fee will be charged and delivery will be attempted the following day.